Shipping & Returns

Every piece is carefully packaged and shipped from the Netherlands with tracked and insured shipping. High-value orders are shipped fully insured at no extra additional cost.

I want your jewellery to arrive safely, beautifully, and ready to become part of your story.

Once your order has been shipped, you will receive a confirmation email including your tracking info. 

Shipping

Orders are typically shipped within 1–3 business days.
All orders include tracking.
High-value are shipped fully insured at no additional cost.

Estimated delivery times:

• Netherlands: 3–5 business days
• Europe: 5–8 business days
• US & UK: 5-10 business days
• Other international destinations: 10–20 business days

Please note that delivery times are estimates and may vary during busy periods or due to customs delays.

For destinations outside the EU, customs duties or import taxes may apply depending on your country’s regulations. These costs are the responsibility of the buyer

Returns

It's important to me that your jewellery feels like you. If it doesn't, returns are accepted within 14 days of delivery.

If you would like to request a return, please contact me via the contact page or email so I can provide you with the return instructions.

Items must be returned:
- in their original condition
- securely packaged
- with tracked shipping

I strongly recommend returning pieces with tracked and insured shipping. I can not be held responsible for retunrs lost or damaged during transit.
Return shipping costs are the responsibility of the buyer.

Packaging

Every piece is carefully packaged to ensure it arrives safely and beautifully presented.

Caring for beautiful things also means caring for the world around us. Reducing unnecessary waste is important to me, which is why Aurora offers the option to choose a clean, secure reused gift box during checkout.

I hope you’ll join me in giving packaging a second life.
A simple choice that helps reduce waste without compromising on care, presentation or protection.